Brexit information for British customers
Please be aware that we are a retailer stationed in Germany. So due to new regulations regarding the trade between EU and UK some things will also change for orders from our online shop to customers in Great Britain.
VAT payment, customs duty and other fees
- Orders below 135 GBP net value (excl. shipping):
- We will pay VAT for your order and have charged you with the gross price. You should not get an additional invoice from Parcelforce to pay VAT in the UK, however, if you do, please send us an email so that we can explain the next steps.
- Orders above 135 GBP net value (excl. shipping):
- If the order value exceeds 135GBP net, the VAT will be deducted in the shopping basket. We will automatically only charge the net price, as customs duties and VAT apply in the UK.
All VAT payments, payments of duty and fees are the responsibility of the customer. You will receive an invoice from Parcelforce by mail. Please note that our customer support agents can’t calculate the charges that will apply to your order.
- If the order value exceeds 135GBP net, the VAT will be deducted in the shopping basket. We will automatically only charge the net price, as customs duties and VAT apply in the UK.
Returns
Please note that we can only refund any payments made to us directly. Any payments for fees, custom duties etc. made to parcel services, HMRC or others can’t be refunded by our customer service.
- Full returns of your order:
- We will refund the full amount noted on your invoice
- Partial returns of your order:
- Invoice value before and after return below 135 GBP: Full refund of the invoice amount for the returned item incl. VAT.
- Invoice value before and after return above 135 GBP: Refund of the net amount of the returned item
- Invoice value before return above 135 GBP, after return below 135 GBP: Refund of “total order amount – (gross price of the shoes you keep + shipping fee)”. In this case, we will have to charge VAT again on the item you have kept, as the invoice value is now under 135 GBP.
You can claim a refund of the import duty and VAT that you have paid to receive the shoes here: https://www.gov.uk/guidance/apply-for-repayment-or-remission-of-import-duties-c285-chief